316i Privacy Policy — How We Protect Malaysian Users' Information
This Privacy Policy explains how 316i collects, uses, stores, and protects the personal information of users accessing our platform in Malaysia. Please read it carefully to understand our privacy practices before using 316i's services.
Last Updated: 2026
Information We Collect & Why
316i collects several categories of information to keep the platform running securely and to deliver a better experience for Malaysian users. The types of information collected are as follows:
Full name, date of birth, identity card number (for KYC verification), email address, phone number, and encrypted password. This information is required for registration and user identity verification.
MYR deposit and withdrawal transaction details, bank account numbers (for withdrawal verification), and transaction history. Credit or debit card details are not stored directly by 316i.
Device type, operating system, browser version, IP address, and screen resolution. This data is used to optimise how the platform displays on Android, iOS, and mobile web browsers.
Pages visited, session duration, games or betting options accessed, and general interaction patterns. This data helps 316i improve platform functionality and tailor content to local users' needs.
How Your Information Is Used
316i uses the information collected solely for legitimate purposes directly related to the operation of the platform. The primary purposes are as follows:
- Identity verification and account security: Ensuring every account belongs to a verified individual aged 18 and above, in line with Malaysian legal requirements.
- Processing of financial transactions: Processing MYR deposits and withdrawals accurately and securely, including verification with payment providers such as GrabPay and local bank transfers.
- Platform service improvements: Analysing usage patterns to improve platform responsiveness on mobile devices and enhance the overall user experience.
- Service communications: Sending important notifications about your account, transactions, policy updates, or relevant security information.
- Legal compliance: Fulfilling legal and regulatory obligations applicable in Malaysia, including anti-money laundering (AML) requirements.
316i does not use user information for any third-party marketing purpose without the explicit consent of the user concerned.
Data Storage & Technical Security Measures
All 316i user data is stored on servers protected with industry-standard SSL encryption. Access to the user database is restricted to authorised technical staff only, and every access is logged for audit purposes. User passwords are never stored in plain text — they are processed using a secure one-way hashing function.
Financial information such as bank account numbers is stored in encrypted format and used solely during withdrawal processing. Transaction records are retained for the period required under Malaysian law for compliance and tax reporting purposes where applicable.
While 316i takes all reasonable steps to protect your data, no system is entirely free from risk. Users are also encouraged to use strong passwords and never share their login credentials with anyone.
Your Rights as a 316i User
As a 316i platform user, you have the following rights regarding your personal information:
You may request a copy of the personal information we hold about you at any time by contacting our customer support team.
If you find that the information we hold is inaccurate or out of date, you may request a correction through the account settings section or by emailing our support team.
You may request deletion of your account and personal data, subject to any record-keeping obligations required under Malaysian law.
To exercise any of the rights above, please contact the 316i support team by email at [email protected]. Requests will be processed within 14 business days. Further details on how we handle such requests can be found in the Terms & Conditions us.
Data Sharing & Changes to This Policy
Third-party sharing: 316i does not sell, rent, or disclose users' personal information to third parties for commercial marketing purposes. Information may be shared only in the following limited circumstances: with payment service providers to process MYR transactions, with Malaysian authorities where required by law or court order, and with technical partners directly involved in platform operations under strict confidentiality agreements.
Changes to this Privacy Policy: 316i reserves the right to update this Privacy Policy from time to time to reflect changes in data practices or legal requirements. Users will be notified of any significant changes via in-platform notifications or their registered email. The "Last Updated" date at the top of this page will be revised whenever changes are made. Continued use of the platform after such changes take effect constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or how 316i handles your data, please contact us at [email protected]. You may also refer to the FAQ for answers to frequently asked questions about privacy and account security.
Still Have Questions About Your Privacy?
The 316i support team is on hand to address any queries related to data privacy, account security, or user rights. Reach us by email or check our FAQ section.